Mover FAQs
Common mover questions about application, work, payouts, and Quality Score — all in one place.
Overview
Quick answers to the questions movers ask most. For deep dives, follow the links at the end of each section to the full article.
Why this feature exists
New movers rarely need a whole guide — they need one answer fast. This is a single scroll for the top questions.
Before You Begin
Nothing required. Skim, then dive into specific articles when you want more detail.
Getting started
How do I sign up? Go to /apply. Create an account, complete the 10-step application, wait for approval. See: Creating your mover account and Completing the mover application.
How long is approval? 2–5 business days end-to-end. See: How admin approval works.
Is there a fee to join? No. The platform earns 10% of gross labor at payout.
Profile & rates
Where do I set my rate? /mover/rate. Between $35 and $75 for most movers. See: Setting your rate and tier eligibility.
Can I edit my profile after approval? Yes, any section from /mover/profile. See: Completing your profile after approval.
Why am I stuck at Standard tier? Verified equipment counts, not entered counts. Complete moves and have customers confirm gear. See: Skills and equipment.
Jobs & scheduling
Where do I find jobs? /mover/board for open listings, direct invites arrive on /mover. See: Finding jobs on the Move Board.
How do I block dates? /mover/calendar, click a date, block. See: Calendar and availability.
How fast should I respond to invites? Within an hour is ideal. 24 hours before auto-expiry.
Move day
How do I check in? /mover/timeclock, mark En Route, mark Arrived, enter customer's 4-digit Move PIN. See: Checking in with the Move PIN.
When does the clock start? At PIN check-in. See: Time tracking during a move.
What if I need to leave early? Tap Leave Early on /mover/timeclock. You get paid for time worked. See: Early departure, no-show, and removal.
Something broke — what now? File a damage report before marking complete. See: Damage reporting responsibility.
Payments
When do I get paid? After the customer releases (or 72 hours auto-release), 2 business days to your bank via Stripe. See: Getting paid.
What is the platform fee? 10% of gross labor. Fuel reimbursements pass through 100%.
Do I get a 1099? Yes, from Stripe if you earn $600+ in a year.
Performance
What is Quality Score? A 0–100 blend of rating, preparedness, on-time, acceptance, and damage/cancellation penalties. See: Understanding your Quality Score.
How do I climb the directory? Complete moves, earn 5-star reviews, show up on time, keep gear verified.
Company affiliation
Can I work for a moving company through the platform? Yes. Request affiliation from your company owner during application or later from /mover/companies.
How do company compensation splits work? Owner and mover agree in a Company Compensation Agreement. Splits apply after platform fee, before payout. Full detail is under development as a standalone article — for now, contact your company owner for specifics.
Communication
How do I message customers? From the move detail page. In-app messaging keeps everything auditable.
Can customers see my phone number? Not until you accept a direct invite and both sides opt in.
Support
How do I contact support? /mover/support from your dashboard. Include your reference ID or move ID.
Where is the appeals process? Any decision (rating hidden, damage claim, removal) can be appealed within 30 days from /mover/support.