Creating your mover account

Overview

Your Move Gigs Board account is the single sign-in that gets you into the mover application, your dashboard, the Move Board, your calendar, and your payout settings. This article walks you through creating the account, signing back in, and recovering access if something goes wrong.

Why this feature exists

Every mover on the platform is tied to one verified account. That account is how we protect your identity, hold your Stripe payout connection, run your background check, and prove to customers that the person showing up on move day is the person they hired. One account per person also keeps your Quality Score, reviews, and earnings history in one place.

Before You Begin

Have these ready:

A working email address you check daily. This is where move requests, payout notices, and support messages go.
A phone number that can receive SMS for two-factor prompts and move-day alerts.
A legal name that matches the ID you plan to upload during the application.

You do not need a Stripe account, a company, or any documents to create the login itself. Those come later.

Step-by-step instructions

1. Open the sign-up page

Go to /apply from the site header ("Become a Mover") or /auth if you already have a Move Gigs Board customer account you want to reuse.

What happens next: the page shows two options — Sign In and Sign Up. Pick Sign Up for a brand-new account.

2. Enter your email and password

Type the email you want tied to your mover profile and create a password of at least 8 characters. Use something unique — this account controls your earnings.

What happens next: we create your login and immediately sign you in. If the email is already registered as a customer, we keep the same account and just add the mover role once you finish your application.

3. Confirm your email (if prompted)

Most accounts are auto-confirmed and you will not see a confirmation email. If you do see a "Check your inbox" screen, open the email from Move Gigs Board and click the link.

What happens next: you land on the mover onboarding screen at /mover-onboarding, which is where the application wizard begins.

4. Sign back in later

Return to /auth, choose Sign In, enter the same email and password, and you will be routed to the correct dashboard based on your status. Applicants land on the application. Approved movers land on /mover.

What happens next: the header shows your name and avatar. If you have both mover and customer roles, use the role switcher in the top-right to toggle between /mover and /customer.

5. Reset your password if you forget it

On /auth, click "Forgot password". Enter your email. We send a reset link that expires after one hour.

What happens next: click the link, set a new password, and you are signed in automatically.

Helpful Tips

Use a personal email, not a work address. If you leave a moving company, you keep the account.
Turn on notifications in your browser and phone the first time we ask — move requests are time-sensitive.
Bookmark /mover after your first sign-in so you can jump straight to your dashboard.

Common Mistakes

Creating two accounts by mistake. If you already applied with one email, do not sign up again with a different one. Contact support instead so we can merge them before your background check runs.
Using a shared email. Every mover needs their own login. Sharing an inbox with a spouse or teammate blocks two-factor verification.
Weak passwords. Your account controls a live Stripe payout connection. Treat it like a bank login.

Troubleshooting

"Invalid login credentials." Double-check the email spelling. Try Forgot Password before creating a new account.
Reset email never arrives. Check spam. If it is still missing after 10 minutes, the address may be different from the one on file — try the alternate email you use most often.
Signed in but stuck on a blank page. Refresh once. If it persists, sign out from the top-right menu and sign back in; a stale session usually clears immediately.

Frequently Asked Questions

Can I use the same account as a customer and a mover? Yes. One login carries both roles. Use the role switcher to change dashboards.

Do I need to pay to create an account? No. Creating an account and submitting an application is free. Fees only apply to completed moves.

How do I delete my account? Email support from the address on file. We deactivate the account, close your Stripe connection, and archive your history.