Mover Help Center

Sign up in under two minutes — then start the 10-step mover application.

The 10 steps that determine your approval — welcome, about, experience, skills, equipment, service area, company, identity, agreements, review.

What happens after you submit, how long it takes, and what to do if you're asked for more info.

Once approved, polish your public profile — photo, bio, gallery, and rate — so customers actually pick you.

Every skill and piece of equipment on your profile is admin-verified. Here's how to add, edit, and re-verify.

Your default rate is what customers see for direct invitations. Move Board posts pay the customer's posted tier rate.

Keep your calendar current so the Move Board and customer searches show you when you're actually free.

On move day, the customer's 6-digit PIN starts your clock — no PIN, no paid hours.

How your paid hours are counted — from PIN check-in to your final check-out.

Wrap up right: check out, prompt the customer for verification, and hand off cleanly.

After you complete, the customer verifies your hours and releases payment. Here's what happens on your side.

How payouts work: Stripe Connect, the platform fee, and payout timing.

Your Quality Score is a 0–100 composite that customers use to compare movers. Here's exactly what goes into it.

When you need to leave early, can't make it, or are removed from a crew — how it works and what it costs.

When customers file a damage report, resolution is on you — not on the platform. Here's how to handle it.

Common mover questions about application, work, payouts, and Quality Score — all in one place.