Privacy Policy

We collect what we need to match customers with movers, run move day, process payments, and keep people safe. Nothing more.

We do not sell your personal information. We do not share your home address with anyone who has not been reserved for your move.

From customers:

• Account details: name, email, phone number.
• Move details: pickup and delivery addresses, dates, home size, access notes, inventory notes, and photos you upload.
• Payment details: processed by Stripe. We store a payment reference and the last four digits, never the full card number.
• Activity: messages sent through the platform, reviews you write, and support conversations.

From movers:

• Application details: legal name, contact details, service area, years of experience, skills, and equipment.
• Verification records: government ID check, selfie match, and background check results supplied by our screening provider.
• Payout details: your connected Stripe account identifier and payout history.
• Work records: check-in and check-out times, hours worked, ratings, damage claims, and Quality Score history.

Automatically, from everyone: IP address, device and browser type, pages visited, and session information needed to keep you logged in.

• To run the marketplace: post moves, show applicants, build crews, and confirm bookings.
• To run move day: Move PIN check-in, timeclock, live status, and messaging.
• To take payment and pay movers, including tax reporting where required.
• To verify identity and vet movers so customers know who is coming to their home.
• To calculate Quality Scores and surface reliable movers.
• To send transactional email and SMS about your bookings.
• To investigate damage claims, disputes, fraud, and safety reports.

We do not use your move details to build advertising profiles.

Your full street address is not visible while your move is open. Movers browsing the board see the city, state, and ZIP code only.

The complete address and your phone number are released to a mover only after your crew is reserved and paid for, and only to the movers on that crew.

Our support and operations team can access this information when they need to resolve a live issue. Those views are recorded in an internal audit log.

• Movers on your reserved crew: your name, address, phone number, and move details.
• Customers reviewing applicants: the mover's profile name, photo, verification badges, skills, equipment, stats, and reviews.
• Stripe, for payment processing and payouts.
• Our background check and identity verification provider, for mover onboarding only.
• Email and SMS delivery providers, for transactional notifications.
• Law enforcement or regulators, when we are legally required to respond.

We do not sell personal information, and we do not share it with data brokers or advertisers.

Account and move records are kept while your account is active and for seven years after your last completed move, because payment and tax records have to be retained.

Background check results are kept for the duration of the mover's time on the platform plus two years.

Move photos and messages are kept for two years after the move, unless they are attached to an open claim.

Draft moves that are never booked are deleted after 12 months of inactivity.

• Access: ask for a copy of the personal information we hold about you.
• Correction: fix anything inaccurate from your dashboard, or ask us to.
• Deletion: ask us to delete your account and personal data. We keep the minimum needed for payment, tax, and dispute records.
• Marketing opt-out: unsubscribe from any non-transactional email. Booking and move-day notifications cannot be turned off while you have an active move.

Email privacy@movegigsboard.com to make a request. We verify who you are, then respond within 30 days.

Data is encrypted in transit and at rest. Access to production data is limited to staff who need it, protected by multi-factor authentication, and logged.

Database access is enforced row by row, so one customer cannot read another customer's move and one mover cannot read another mover's payouts.

No system is perfect. If a breach affects your data, we will notify you and the relevant regulators as required by law.

The platform is for adults. We do not knowingly collect information from anyone under 18. If we learn we have, we delete it.

We will post the new effective date here whenever this policy changes, and email account holders when the change is material.