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Leaving a review

Reviews come only from real customers after real moves — here's how to leave one that actually helps.

Overview

After you release payment, you can leave a review for each mover on the crew. Reviews are the single largest factor in a mover's Quality Score.

Purpose

Reviews help future customers pick the right crew. They also give the mover you worked with a fair record of their performance.

When to use it

Right after you release payment. The review window opens immediately and stays open for 30 days.

Step-by-step

  1. Open the completed move from your dashboard.
  2. Under Reviews, tap Leave a review next to each mover.
  3. Give a 1–5 star rating.
  4. Add a short comment covering:

- Timeliness (did they arrive when expected?) - Care (how carefully did they handle your things?) - Communication (were they responsive and clear?)

  1. Submit.

!Screenshot placeholder — Review form

What makes a helpful review

  • Specific: "Wrapped my TV in a moving blanket before loading."
  • Balanced: praise real strengths, mention real weaknesses.
  • Recent: leave it while the details are fresh.

Moderation

Reviews are visible immediately and stay visible unless they violate the platform's content rules (personal attacks, off-platform contact info, or false claims). If a mover disputes a review, admin reviews the case and may hide, edit visibility, or keep the review live. Hidden reviews still count in the audit trail but don't affect Quality Score.

Helpful tips

  • Star ratings without comments feel like a shrug. A short paragraph is far more useful.
  • Praise specific movers by first name if the crew was mixed.

Common mistakes

  • Leaving one review for the whole crew — the platform reviews each mover individually.
  • Including personal contact info in your comment. It'll be flagged.

Frequently asked questions

Can I edit a review? Yes, within 7 days of posting.

Can I leave a review if I didn't release payment? No. Reviews come only from completed, paid moves.

Can movers respond to reviews? Not publicly yet. This is under development.

Troubleshooting

  • "Review window closed" — the 30-day window has passed. Contact support if there's an exceptional reason.

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