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Releasing payment after completion

After the crew wraps, you verify hours and release payment — the final step of the move.

Overview

When every mover on your crew has checked out, the move enters Verification. You approve each mover's actual hours, then tap Pay my movers to release payment.

Purpose

Releasing payment is your final sign-off. It confirms the work was completed, captures the actual charge, and triggers payout to your movers.

When to use it

Immediately after the move is complete. Payment can also be released later if you need to talk to your crew first, but don't wait days — movers count on timely payouts.

Step-by-step

  1. Open the move on your dashboard. It will show Awaiting verification.
  2. Review each mover's arrival, checkout, and total hours.
  3. If everything looks right, tap Approve hours.
  4. Tap Pay my movers to release payment.
  5. The captured amount is displayed on the receipt. Payouts route to each mover via Stripe.

!Screenshot placeholder — Verification screen

If something's off

  • A mover left early. Report it — the platform adjusts that mover's hours. See Reporting damage for damage-related issues.
  • Hours don't match your memory. Adjust the hours before approving. Movers get a notification of any changes.
  • You need more time to decide. You can hold off, but the balance authorization will release after a period and require re-authorization.

Helpful tips

  • Do a walkthrough before releasing — floors, walls, furniture placement.
  • Approve payment the same day when possible. Movers rely on quick payout.
  • Add a review right after payment — it's the fastest way to help future customers pick the same crew.

Common mistakes

  • Approving hours without checking arrival and checkout times.
  • Delaying release for days without communicating.

Frequently asked questions

Can I dispute a charge after release? Yes. Contact support with the move ID and details.

Do I tip through the platform? Tipping is optional and not built into the platform yet — you can tip in cash or Venmo directly.

Troubleshooting

  • "Payment failed" — payment method issue; update your card and retry.
  • Movers aren't checked out — ask them to check out from their app before you verify.

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