Rescheduling a move
Shift your date after booking, and what happens to your payment and crew.
Overview
Life happens. You can reschedule a booked move from your customer dashboard.
Step-by-step
- Open the move from your dashboard.
- Tap Reschedule move.
- Pick the new date and time window.
- Confirm.
What happens next
- Your job is re-opened for qualified movers on the new date, and anyone already assigned is notified.
- The balance charge moves to about a day before the new date.
- Your $49 booking fee carries over.
Helpful tips
- Reschedule as early as you can. More notice means easier coverage.
- If you reschedule within a day of the move, the balance may already have been charged. Contact support and we will sort the timing out with you.
Frequently asked questions
Do I re-pay the $49? No. It carries over.
Will I get the same movers? Not guaranteed. Availability changes with the date.
Troubleshooting
- New date will not accept — try another date, or contact support.