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Rescheduling a move

Move your date after reservation. What resets, what stays, and what you owe.

Overview

Life happens. You can reschedule a reserved move once you're inside your customer dashboard. Depending on how close to the move day you reschedule, some items may reset.

Purpose

Rescheduling keeps your booking intact — same crew, same rate — while shifting the date.

When to use it

  • Closing on your new home slipped.
  • Weather forces a change.
  • Your rental truck reservation moved.

Step-by-step

  1. Open the move from your customer dashboard.
  2. Tap Reschedule move.
  3. Pick the new date and time window.
  4. Confirm. Every mover on the crew gets a notification and must confirm the new date.

!Screenshot placeholder — Reschedule dialog

What happens next

  • Each mover confirms or declines the new date. If a mover can't make it, you can invite a replacement — see Building your move team.
  • The 24-hour balance authorization resets to 24 hours before the new date.
  • Your $49 booking fee stays applied.

Helpful tips

  • Reschedule as early as possible. The more notice movers have, the more likely your original crew stays intact.
  • If you're rescheduling less than 24 hours out, the balance may have already authorized — the hold is released and re-authorized against the new date.

Common mistakes

  • Waiting until the day of the move to reschedule. You may lose crew members and be charged for last-minute cancellation.
  • Rescheduling to a date more than 60 days out. Some movers close their calendars that far in advance.

Frequently asked questions

Do I have to re-pay the $49 fee? No. It carries over.

What if a mover can't make the new date? They'll decline and you can invite a replacement.

Troubleshooting

  • New date isn't accepting — the date is closed on your movers' calendars. Try a different date or invite a replacement.

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