Payment: booking fee and day-before balance
A flat $49 books your move. Your remaining balance is charged about a day before.
Overview
Payment comes in two parts: a flat $49 booking fee when you book, and your remaining balance charged about a day before your move.
How it works
- Book your move. The flat $49 booking fee is charged immediately and your payment method is saved. Your move is booked.
- The day before. Your remaining balance — labor for the booked hours plus fuel reimbursement — is charged to your saved card. Your crew and exact addresses unlock at this point.
- Move day. Each mover enters your Move PIN on arrival. The PIN verifies they showed up and starts their clock.
- After the work. Review the recorded time, sign the completion form, add a tip if you would like, then tap Pay My Movers. If the crew worked beyond the booked hours, the exact additional amount is shown before you sign.
Helpful tips
- Keep a working card on file. If the day-before charge fails, we email you and your move stays booked while you update it.
- Book the hours you actually expect. You pay for the booked time even if the move finishes early.
- Everything is itemized: labor, crew size, hours, fuel, the $49 fee, tips, and the total.
Frequently asked questions
Is the $49 fee refundable? It is refunded if you cancel more than 48 hours before your move.
What if the move runs long? The additional amount is calculated from verified time and shown on the completion form. Your signature authorizes that exact amount.
Does the Move PIN release money? No. It verifies arrival and starts the clock. Payment happens when you tap Pay My Movers.