Move PIN and check-in
Your 6-digit PIN starts each mover's clock on move day.
Overview
Once your move is funded, the platform generates a unique 6-digit Move PIN. Movers can only clock in by entering that PIN with you present.
Why it exists
The PIN confirms your movers are actually on site, prevents inflated time, and puts you in control of when the paid clock starts.
Step-by-step
- On move day, open the move from your dashboard. The Move PIN is at the top.
- When a mover arrives, they tap Check in.
- Read them the 6 digits, or show your screen.
- Their status changes to Working and their timer starts.
- Each mover checks in individually. You see everyone's status in real time.
Helpful tips
- Do not share the PIN ahead of time. Wait until the mover is on site and ready.
- The PIN is the same for every mover on the move.
Frequently asked questions
A mover cannot check in. They can start work and contact support; hours are adjusted after verification.
Does the PIN check them out? No. Check-out happens from the mover's own screen. You review the hours afterward.
Where else can I find the PIN? It is emailed to you before your move.
Troubleshooting
- PIN not showing — your balance may not have been charged yet. Check the payment section of your move.
- "Invalid PIN" — recheck the 6 digits. PINs are unique per move.