Messaging your crew
Talk to your movers inside the platform once your move is funded.
Overview
Messaging lets you and your movers talk directly inside the platform. Every message stays attached to the move.
When it opens
Messaging opens once your remaining balance is paid and your crew is revealed — about a day before your move.
What to use it for
- Confirming arrival time
- Parking, gate codes, elevator reservations
- Stairs, long carries, or anything tricky about access
- Move day updates
Step-by-step
- Open the move from your dashboard.
- Tap Messages, or open a mover's card and tap Message.
- Type your message. Attach a photo if it helps — a stairwell or driveway photo beats a paragraph.
- Your mover gets an email and push notification.
Helpful tips
- Keep everything in the app so it is documented.
- Never share bank details or personal identification. It is never needed.
Frequently asked questions
Are messages private? Yes, between you and your crew. Our support team can view them when there is a support case.
My mover has not replied. Most reply within an hour during the day. On move day, contact support if you cannot reach them.