Customer Help Center

Editing a move

Change your move details before you book, and what locks afterward.

Overview

You can edit your move any time before you book. After you book, the details movers rely on lock so the job does not change under them.

Step-by-step

  1. Open your customer dashboard.
  2. Under My Moves, tap the move.
  3. Tap Edit move details.
  4. Change what you need. Every change auto-saves.
  5. If a change affects the price (inventory, service level, addresses), the price updates immediately.

What you can edit before booking

  • Move date and window
  • Addresses
  • Inventory and specialty items
  • Access details (stairs, elevator, parking)
  • Service level
  • Notes for your crew

What locks after you book

  • Service level and rate
  • Crew size (contact support for changes)
  • The move date within 24 hours of the move — reschedule instead

Frequently asked questions

My date moved a week. Do I re-post? No. Edit the date if you have not booked. If you have booked, see Rescheduling a move.

Troubleshooting

  • Edit button disabled — you have already booked. Use rescheduling or contact support.

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